{"id":145,"date":"2017-03-09T06:19:31","date_gmt":"2017-03-09T13:19:31","guid":{"rendered":"http:\/\/www.dealer4servicecenter.com\/?page_id=145"},"modified":"2026-03-22T12:07:41","modified_gmt":"2026-03-22T19:07:41","slug":"faqs","status":"publish","type":"page","link":"https:\/\/dealer4servicecenter.com\/index.php\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"
\n

Frequently Asked Questions<\/h3>\n<\/div>\n

Last edited:\u00a0 March 22, 2026<\/p>\n

GENERAL QUESTIONS<\/strong><\/h4>\n
    \n
  1. Where do I find my machine\u2019s Serial Number?<\/strong><\/li>\n
  2. How do I find the number of boards that have been dealt by my machine?<\/strong><\/li>\n
  3. Where can I get the current software and manuals for my Dealer4 or Dealer4+ machine?<\/strong><\/li>\n
  4. How should I take care of my Dealer4 (or Dealer4+) for best performance and long life?<\/strong><\/li>\n
  5. How long can I expect my Dealer4 or Dealer4+ to last?<\/strong><\/li>\n
  6. What is the warranty on the Dealer4 and Dealer4+?<\/strong><\/li>\n
  7. I am looking to buy or sell a used Dealer4 machine \u2013 can you help?<\/strong><\/li>\n
  8. What options are available to improve my machine\u2019s performance?<\/strong><\/li>\n
  9. Do I need to send my machine for service?<\/strong><\/li>\n
  10. I am starting to have an increasing number of errors when dealing. How can I make this situation better?<\/strong><\/li>\n
  11. What are some useful websites with information to help with the operation, care and maintenance of the PlayBridge Dealer4 or Dealer4+ machine?<\/strong><\/li>\n
  12. What type of computer is needed to run the Dealer4 software and dealing machine?\u00a0<\/strong><\/li>\n
  13. When does the little LED light on the front of the machine come on?<\/strong><\/li>\n
  14. What if my question is not answered here?<\/strong><\/li>\n<\/ol>\n

    SPECIFIC PROBLEMS<\/strong><\/h4>\n

    15. I am getting \u201cCard Feeding Errors\u201d and\/or my Dealing Time has increased.\u00a0 What can I do?
    \n<\/strong>16. Why do I get \u201cCard Jam Errors\u201d when there are no cards jammed in the machine?<\/strong>
    \n<\/strong>17. I am having Card Recognition errors and\/or Duplicate Card errors.\u00a0 Help!<\/strong>
    \n<\/strong>18. I use plastic cards and have problems with the cards not falling properly and also sliding into the wrong pockets. What can I do?<\/strong>
    \n<\/strong>19. My machine has \u201cCommunication Errors\u201d and will not operate. What is the solution?<\/strong>
    \n<\/strong>20. Why doesn\u2019t the machine begin dealing automatically when I insert a board?
    \nOr I am getting Error 58, \u201cBoard or board insert not fitted correctly\u201d?<\/strong>
    \n<\/strong>21. What should I do if \u200bI am getting actual card jams, with cards stuck and overlapping between the green rollers well above the plastic board?<\/strong>
    \n<\/strong>22. I am using 2018 or newer plastic ACBL cards from Baron Barclay and am getting some errors like Duplicate Card error, Card Recognition error, or Error 61, \u201cCard Does Not Belong To Selected National Settings\u201d.\u00a0 How do I solve this?<\/strong>
    \n<\/strong>23. I am getting the error \u201cCard Does Not Belong to Selected National Settings\u201d.\u00a0 What should I do?<\/strong>
    \n<\/strong>24. I am getting error messages like \u201cExtra Card in North\u201d or \u201cCard Did Not Go to West\u201d. What\u2019s the solution?<\/strong>
    \n<\/strong>25. Why do I get the error message \u201cBoard Set Not Empty\u201d when I try to deal?
    \n<\/strong><\/strong>26. Why do I get “Run Time Error 6” and similar errors?
    \n<\/strong>27. Why do I get Error 551 when I try to use my Dealer4+ machine to deal from a flash drive?
    \n<\/span><\/strong>28. <\/span>My new plastic open-up boards are very hard to insert – too tight.\u00a0 What to do?
    \n<\/span><\/strong>29. <\/span>I am having trouble getting the Software and USB drivers installed on my Windows PC.\u00a0 What to do?<\/span><\/strong><\/p>\n

    GENERAL QUESTIONS<\/strong><\/h4>\n

    1.\u00a0 Where do I find my machine\u2019s Serial Number?<\/strong>
    \n<\/strong>On the back of your machine should be a silver sticker with the Serial Number. Alternately, you can run the Dealer4 program, navigate to the Maintenance screen, and you will find the Serial Number near the upper left of the screen.<\/p>\n

    2.\u00a0 How do I find the number of boards that have been dealt by my machine?<\/strong>
    \n<\/strong>Run the Dealer4 program, navigate to the Maintenance screen, and you will find the number of Boards Dealt near the upper left of the screen.<\/p>\n

    3.\u00a0 Where can I get the current software and manuals for my Dealer4 or Dealer4+ machine?<\/strong>
    \nNavigate to the Dealer4.com web site and click on the \u2018Support\u2019 tab, and you will find the software and manuals available for download. We recommend using the latest PC Software (version 4.82 as of November 2023) \u2013 the version you are currently using is shown in the lower left hand corner of the screen when you run the program. We also recommend downloading and perusing at least these two manuals \u2013 Dealer4 Software User Manual v1.4<\/strong><\/a>\u00a0 <\/strong>and Dealer4 Maintenance Adjusting and Cleaning Manual v1.1<\/strong><\/a>.<\/strong><\/p>\n

    4.\u00a0 How should I take care of my Dealer4 (or Dealer4+) for best performance and long life?<\/strong>
    \n<\/strong>Regular cleaning of the machine is a necessity to maintain good performance and long life. Cleaning instructions are provided on the \u201cCare & Cleaning\u201d page of this web site. Detailed instructions with illustrations are also contained in the Maintenance Adjusting and Cleaning Manual v1.1 on the Dealer4 .com web site, Support tab, Manuals.<\/p>\n

    Besides cleaning the machine, software updates are made periodically that can help your machine\u2019s performance. Download the latest operating software and machine firmware from the dealer4.com web site.<\/p>\n

    We recommend having your machine serviced by your nearest Service Center every 3 years or every 50,000 deals, whichever comes first.<\/p>\n

    5.\u00a0 How long can I expect my Dealer4 or Dealer4+ to last?<\/strong>
    \nAs an example of the lifespan of a Dealer4, the first machines that were sold over 15 years ago (2008), are still providing good service to their original owners. Some of these machines have dealt more than 500,000 boards. We see no reason why our machines cannot do double this if they are well maintained by the customer and sent in for service at regular intervals. We recommend having a service at the 50,000 board mark, or every 3 years.<\/p>\n

    6.\u00a0 What is the warranty on the Dealer4 and Dealer4+?<\/strong>
    \n<\/strong>The current warranty for machines sold since 2016 is provided on the Playbridgedealer4.com web site and covers malfunctions that may occur within the first 5 years or 50,000 deals of use, but not normal wear parts such as the rubber rollers which can occasionally wear out earlier than 50,000 deals.<\/p>\n

    7.\u00a0 I am looking to buy or sell a used Dealer4 machine \u2013 can you help?<\/strong>
    \nUsed machines are fairly rare, as they seem to last forever and owners tend to keep them. There is always some demand for used machines, and they hold their value quite well. The Virginia service center (    bingham.rick@gmail.com<\/a>) buys, refurbishes, and sells used machines to customers that want them. Because of the limited availability of used machines, we often recommend buying a new machine if you can afford it, knowing that there is a strong market for the machine if years from now you decide you no longer need it.<\/p>\n

    8.\u00a0 What options are available to improve my machine\u2019s performance?<\/strong>
    \nThere are several service items that can make your experience even better when using the Dealer4. More recently manufactured Dealer4\u2019s already include some of these options, and some can be installed when your machine is sent in for service. Also the Dealer4 design and manufacturing team is continually making design improvements extending the life of wear parts (the rubber rollers in particular). Contact your nearest Service Center with any questions about these items and features listed below:<\/p>\n