“The machine is up and running and it is fantastic. I love how my boards fit right in there and it was pretty much flawless. It went very fast and efficiently. I am very glad I bit the bullet and got the machine. And thanks for your great customer service.” (after purchasing a refurbished Dealer4 machine) – Cyndy Winkler, Stepping Stones Bridge, Toronto, Ontario, Canada, November 2024
“Rick, Not only have you worked magic on my Dealer4+, but you educated the operator, namely me. Thank you for your patience most of all.” – Marie Downing, “Social” Duplicate Club, Borrego Springs, CA, November 2024
“Thank you !! You are so knowledgeable and awesome. All your recommendations are spot on !!!” (after providing some troubleshooting help) – Kathryn LeGro, Bucket List Bridge, Carmichael CA, June 2024
“I’m happy that I paid extra for the Dealer4+ model. My work space is small enough so that having no computer around is a blessing. When kept clean, the machine runs smoothly, quickly, and accurately. It is a pleasure to use. Overall, I’m a happy customer who’d recommend Dealer4 series machines to anyone who needs a dealing machine.” – James Potter, Bridge at the Village, Clio SC, April 2024
“Thanks Rick, I really appreciate your dedication. Good news — cleaning the rollers worked. Thank you thank you.” – Siraj Haji, Columbus Bridge Association, Columbus OH, March 2024
“Machine looks and works great ! Thank you. I’m going to try and make sure that it comes in more often for service — we should never let it go this long.” – Paul Swenson, Fun and Games DBC, Oklahoma City OK, November 2023
“I picked up the machine yesterday and checked it out today. It worked perfectly as I dealt three sets of boards. The machine looks like new and works great. Thanks !” – Cordell Coy, Northern Kentucky Bridge Club, Florence KY, November 2023
“The machine works great ! The check is in the mail. Thanks“ (after service of her Dealer4 machine) – Mette Smith, Cypress and North Ridge Bridge Clubs, Raleigh NC, November 2023
“Dear Bill, Thank you so much for fixing our machine ! Warm regards, Corey & Lisa” – Corey Krantz, Boynton Beach FL, October 2023
“Thanks for your prompt turnaround, Rick! We start our Regional next week!” (after service of her Dealer4 machine) – Sondra Holt, Lexington KY, November 2023
“Thanks, Rick, for all your help ! All the best, Beth.” – Beth Carlson, Summit Area Bridge, Summit NJ, June 2023
“Bill, Thanks for your excellent servicing of the Dealer4; it has been humming along smoothly ever since ! ” – David Rice, Wynmoor Village Bridge Club, Coconut Creek FL, June 2023
“Rick, Thank you so much for helping me – the machine is working much better….” (after providing some troubleshooting help by phone) – Kathleen Rankin, Greater Venice Duplicate Bridge Club, Englewood FL, June 2023
“Sallie, I am so very grateful to you for all of the time, effort, and especially patience that you provided today in solving the problem that I was having with my Dealer4+. I would like others to know that you were there to help guide me, on FaceTime, at 7:30 in the morning, until the problem was identified and corrected. Thanks again, Sallie ! ” – Bob Rodriguez, Mission Hills Duplicate Bridge Club, Palm Springs, California, May 2023
“Your fast response in an emergency was superb and most appreciated. We are very fortunate and grateful to have you as our Dealer4 maintenance provider.” – Ezzat Khalifa, Hilton Head Island Bridge Club, Hilton Head Island, SC, March 2023
“Dear Rick, thank you for your non-stop support and persistence in helping me get all the issues sorted out with this Dealer4 machine that was sitting in the cupboard for 3 years. You were always available to talk, even with the three hour time difference and my crazy school teacher schedule. I am so appreciative of your simple explanations both via emails (multiple) and on the multiple phone calls. I am embarrassed to say my technical or is it mechanical abilities of simple wrenches etc. is terribly lacking but you worked diligently with me and we got all my issues solved and I am able now to make boards with these new fatter board inserts and a clean machine as your cleaning instructions were super also. Thanks so much! I am happy to recommend you and your services to ANYONE needing assistance in the bridge community and feel free to have them contact me. In Bridge, Dawn Does Duplicate” – Dawn Lee, Beverly Hills Bridge Club, Beverly Hills CA, March 2023
“Rick, Our Dealer4 is perfect and people in our club are fascinated with how good it is working. Thank you so much for fixing our machine so fast ! And yes, we have high hopes for Brazil in the World Cup and congrats to the USA for going to the next phase.” – Maria Lucia Racz, Sao Paulo, Brazil, December 2022
“Bill, Many thanks. As they say, “what would we do without you?”!” – Martha Wirkutis, Daytona Bridge Club, Daytona Beach FL, November 2022
“Machine is working great ! Thank you.” (after having her machine serviced) – Sharon Austin, Indianapolis Bridge Center, Indianapolis IN, October 2022
“Rick, If you are like most service companies, you never hear from a client unless there is a complaint. I have NO complaints. I am very happy with the repair and maintenance applied to our dealing machine. I just made 2 sets of 36 boards followed by 1 set of 36 boards with a different pbn file and I had NO card reading errors, zero !!! That is a record. Took me just 60 minutes to do the three sets of boards. Sign me, Extremely satisfied customer” – Jack Lavigne, West Houston Bridge Academy, Houston TX, September 2022
“Rick, We had great success with our first tables dealt today. What a machine! Thanks” (new owner of a used refurbished Dealer4 machine) – Paul Miksis, Brattleboro VT, September 2022
“Thank you for the prompt service !” – Donna Merchant, Huntsville Bridge Club, Huntsville AL, August 2022
“Rick, you are the best ! You have been so helpful and enthusiastic. It has been a pleasure working with you. Again I can’t thank you enough for all your help!” (sold her a like-new refurbished Dealer4 machine) – Lynda Edson, Greater Venice Duplicate Bridge Club, Englewood FL, August 2022
“Thank you ! The machine is working great. 
” (after having her machine serviced) – Barbara Hudson, Raleigh Bridge Club, Raleigh NC, April 2022
“Thank you ! So that’s the way it’s supposed to work ! The machine is amazing !! ” (after having her machine serviced for the first time) – Diane Dillman, Germantown Duplicate Bridge, Collierville TN, February 2022
“Thank you for the assist! You’ve been a great help, and truly appreciated. Thank you so very, very much for being there!!” (provided troubleshooting help during a tournament) – Lyn Thomas, American Bridge Association, New Orleans LA tournament, November 2021
“Got our Dealer4 back and made 7 sets yesterday. It’s running so nicely. Thanks ” – Patt Quinn, Chicago Contract Bridge Association, La Grange IL, November 2021
“Thank you for your quick and helpful service. Happy Thanksgiving.” – Brian Hardy, Sioux Falls Bridge Club, Sioux Falls SD, November 2021
“Our Dealer4 is working great!! Thanks.” (after servicing his machine) – Jerry Robie, Lake County Duplicate Bridge Club, Leesburg FL, November 2021
“Brought the machine to the bridge center today, and used it. Works beautifully! We are preparing to send the other machine to you. We are very pleased with the machine you reconditioned! ” – Anne Dickstein, Charleston Bridge Center, Charleston SC, October 2021
“Rick, Our ‘new’ machine is clicking right along. We are so grateful for your help. Everything came back so quickly and packed so beautifully. Dealer4 is lucky to have you. Me too! Many thanks.” – Shauneen Hutchinson, Bishop Gadsden Bridge Club, Charleston SC, July 2021
“You were exactly right – somehow the Card Index had been changed from Standard to Jumbo. Problem solved. Thanks so much for your help.” – Wanda Kirkpatrick, Mobile Bridge Center, Mobile AL, July 2021
“All arrived and working beautifully. Thanks for all your help.” – Matthew Dyer, Chicago Bridge Club, Chicago IL, July 2021
“The Dealer4 machine now works great! Thanks so much for your help.”– Susan Koster, North Jersey Bridge Association, NJ, June 2021
“Hi Bill, The machine arrived. It looks brand new. Thank you”– Liz Hayes, Boca Raton Duplicate Bridge Club, Boca Raton FL, May 2020
“Bill – You are a Rock Star! We cleaned the photo receptors…. Now working fine! Thanks” – Wayne Humphrey, Bridge Deck Club of Naples, FL, Feb 2020
“Thank you for your good work and wonderful service.”– Brigitte Sandifer, Apple II Bridge Club, Houston TX, Feb 2020
“Thanks for your prompt attention and all of your help.”– Janet Gallagher, Smoky Mountain Duplicate Bridge Club, Maryville TN, Feb 2020
“Bill, I appreciate your work on our dealing machine, it is running great! Happy New Year!” – Natalie Rodriguez, Vero Beach Bridge Center, Vero Beach FL, Jan 2020
“Rick, thanks for your excellent service.”– Guy Hochgesang, Heritage Hills Duplicate Bridge Club, Somers NY, Jan 2020
“Hi Rick, I just finished dealing my first set of boards since getting our dealing machine back all shiny and almost new. Works great! Thank you so much.”– Linda Hamel, Crystal Bridge Club, Benzonia MI, Nov 2019
“Sally and Marty, Thanks for your incredible support in getting my Dealer4 up and running via the phone a few weeks ago. Your concern and expertise is unmatched anywhere”.– Chuck Abramo, Sun Valley Bridge, Ketchum, ID, Nov 2019
“Thanks Rick. Working great!” – Karen Barrett, Norwalk, CT, Oct 2019
“Our machine is working perfectly – thanks!”– Beverley Cheatham, Bridge Club of Houston, TX, Oct 2019
“Rick, I cannot tell you how much FUN it is to make boards! I cannot thank you enough times for refurbishing the machine! It is wonderbar — four sets of boards in less than 30 minutes.” – Marty and Ross Bley, Camp Springs Duplicate Bridge Club, Camp Springs, MD, Oct 2019
“Bill — Thanks – Works great!” – Jim Walker, Sunrise, FL, Oct 2019
“The dealer is working great – I hadn’t realized what the new roller would mean to daily performance!” – Jerry Burford, Jackson Bridge Association, Mississippi , Sept 2019
“You are the best! Thanks for doing such a good job! I appreciate it.”– Jon and Cathy Kirshner, BridgeExpress, Floral Park, NY, Sept 2019
“The long sigh of relief you hear is me (all the way from Nebraska…)! Your diagnosis was spot on and, indeed, it was dustier under the hood than I ever expected. Your instructions for cleaning were also exactly the thing. It’s chugging along now just as it used to do. My great thanks!” – Thom Pigaga, Omaha House of Cards, Nebraska, Sept 2019
“We are so very thrilled with our ‘new’ machine. You have done a really great and thorough job… it works so well! We appreciate your summary of what you did, state of our machine, and the upgrade to newer firmware, etc. Would like to give testimonial to your premier service. Your company is trustworthy. On behalf of the Bridge Club of Springfield, thank you.”– Ann Caparros, Bridge Club of Springfield IL, Aug 2019
“We upgraded firmware and I did a test yesterday and all went well. Many, many thanks for your support.” – Brigitte Sandifer, Apple II Bridge Club, Houston TX, Aug 2019
“Sallie, our Dealer4 has never performed this well. It is better – way better – than when it was new. The improvement is dramatic. Also your service merits 5 Stars.”– Don Marsh, Emerald Bridge Club, Springfield, OR, Aug 2019
“Hi Sallie. Just want you to know how much I appreciated you giving time and knowledge to me yesterday to solve our Dealer4 problem. It is now working like a charm. Thank you again for your patience.”– Barbara, Small Slams Bridge Club, Tucson, AZ, Jul 2019
“Good morning Sallie. Our machine is running like a champ. Thanks for doing such a nice job and revitalizing.” – Carolyn Anderson, Santa Fe, NM, Jul 2019.
“Good morning Sallie. Our dealing machine has been working beautifully & we thank you so very, very much. You are the best!” – Dixie Perkinson, Las Vegas Bridge World, Las Vegas, NV, Jun 2019
“Rick, I just wanted to let you know how pleased Mike and I are with our ‘new’ Dealer4 machine. We are saving so much time and are now able to make up boards much more often for our students to play. This is really a teacher’s dream come true!! Thanks again for helping us get a machine. Now we can’t believe we spent so much time making boards by hand in the past.”* – Candy Donnelly, Boca Raton, FL, Jun 2019 [* sold them a fully refurbished and upgraded used Dealer4 machine]
“Bill, Machine’s really running well — I’ll probably plan to send you the other one in the not too distant future.” – Harry Falk, Khatib Bridge Cener, Stuart, FL, Jun 2019.
“Hello Rick, The machine arrived as forecasted this afternoon, and it’s functioning perfectly! It looks so shiny and clean that I thought for a moment you’ve sent me a new one by mistake. I promise, I’ll use the cleaning kit in the future, but it is very reassuring to know that you provide very fast and reliable service in a supportive, reassuring manner. You are the greatest! Thank you for all your help and quick response.” – Elizabeth Von Riesenfelder, Manchester Equinox Village Open, Manchester VT, Jun 2019
“Rick, I received our machine, and it works great. Thanks for all your quick work.”– Bob Duval , Alpharetta GA Bridge Club, May 2019
“Sallie, the machine arrived in good condition today. I picked it up from FedEx and tested it. Runs just like new. Thanks for thinking of the board guides. I have not seen anyone replace them before.” – Tom Ciacio, Ventura Unit Bridge Club, Ventura CA, Feb 2019
“Rick — Thanks, again, for the great service. I’m most appreciative. It was a pleasure meeting you and your wife.” – Candy Greenway, Frederick Bridge Club, Frederick MD, Jan 2019
“Sallie, I think the new feed roller is a vast improvement over the old one. Overall it’s a new machine.” – Bill Campbell, Mercer Island WA, Jan 2019
“Rick, The dealing machine is working like a dream — many thanks.” – Ellen West, Country Club of Virginia, Richmond VA, Jan 2019
“Rick — The machine you serviced is working great. Marc similarity reports that the Raffles Bridge Club machine you serviced is working great. I will tell the Unit and District Boards that we should get the machines serviced every three years as you recommend. Thanks for the great work on the machines.”– Meyer Kotkin, ACBL District 4, Cherry Hill NJ, Nov 2018
“Thank you Sallie. The machine works like new. Excellent work. Thanks for getting it done so quickly.” – Nick Tipton, Seattle Bridge Center, Seattle, WA, Nov 2018
“Rick, the guys seem to love it. It is fast and smooth. They are able to stack more decks without them sliding all over the place. Thank you for fixing it so quickly.” – Donna Bowser, Bridge Club of Baltimore, MD, Oct 2018
“Rick — Just ran my 1st set of boards. Dealer 4 worked very well. Great job on machine refurbishment!” – John Smith, Cornelius NC, Oct 2018
“Rick, everything is working well. No sign of “Card did not go to South.” Thanks for the timely and effective work!” – Kevin O’Brien, Bridge Club of Northern Virginia, Arlington VA, Oct 2018
“Bill, We feel like we got a new machine – don’t recognize it! Thanks. We are about to get it going in the next few minutes. We appreciate your detailed notes.” – Rick Covalciuc, The Bridge Place, Fort Myers FL, Oct 2018
“Sallie, just got delivery of my “new” dealing machine, look great and runs even better. Thanks to you and Marty for a great job.”– Chuck Abramo, Sun Valley Bridge, Ketchum, ID, Sep 2018
“Rick, a million thanks, especially for the quick turnover. Looking forward to being back in business. What did we ever do before this wonderful invention? Thanks again. You are awesome.”— Donna Feir, Hartford Bridge Club, CT, August 2018
“Sallie, thanks for the great service.” – Marlene Aranci, Northern Colorado Unit 363, Ft. Collins, CO, Jul 2018
“Rick, thank you so much for giving our D4 new life! Got it all plugged up this afternoon and it works like a dream. If you are ever close to Hendersonville, come play with us!” – Barbara Doster, Hendersonville Bridge Center, Hendersonville, NC, Jun 2018
“Bill, I used the dealer today. It’s amazing. It’s like it was when it was brand new. Thanks again for your help.” – Ralph Reinecke, Titusville, FL, Jun 2018
“Rick, thanks for the e-mail and the phone call last night. I just got back from trying to clean the photo interruptors. It worked and I made two sets of boards. So we are good to go. Thanks for your help!” – Tom Charles, Muncie Duplicate Bridge Club, Muncie, IN, May 2018
“Rick, I got the Dealer4 today and it is working fine. I am glad the problem was a minor wiring issue. Thank you. We will send the check asap.” – Doug Larson, St. Louis, MO. May 2018
“Dealt 6 sets of boards today, fast and smooth. Thanks for the quick turnaround.”– Greg Caucutt, Rochester Duplicate Bridge Club, Rochester, MN. Apr 2018
(After receiving the machine back from being serviced) “Rick, I have never seen the machine work this well! Thanks.” – Bob Frick, Sagamore Bridge Club, Syosset, NY. Mar 2018
“Sallie, thank you so much for your help today. Please have your husband send me cleaning instructions for my Dealer4. While I will thoroughly clean the machine and will continue to do so on a regular basis, I did want to let you know that the BOLD setting seems to have done the job. I just finished dealing out 36 boards with the All Plastic ACBL cards without a single problem. Who would have thought?!! Thanks again. I love having the Dealer 4 for our club.” – Linda Hamel, Crystal Bridge Club, Benzonia MI. Feb 2018
“Rick, the machine is wonderful ! Thank you. It runs like brand new.”– Daryl Novick, Arlington Heights, IL. Dec 2017
“Bill, you did a great job on our dealing machine. Thanks so much. You are welcome to use us as a reference for the quality of your work and the speed with which you returned the machine. Happy New Year.” – Cessy Rubinson, Bidding Box Club, Pinecrest, FL. Dec 2017
“Sallie, the machine worked beautifully. Thanks for all your help in getting this resolved.”– Ramona Doll, Billings, MT. Nov 2017
“Rick, Thanks. You are the best. I’m sure tired of making boards — not sure how we survived before Dealer4. I do remember the days of making boards but really appreciate “my machine” and the people who repair and keep it going. Kudos to you and your brother.”– JoAnn Vergnolle, St. Augustine, FL.Oct 2017
“Machine running better than new! Thanks. You provided great service!” – Vicki Angus, Rutland, MA. Sept 2017
“Thank you so much for helping us and for the quick turn around time!”– Brenda Willis, Columbus, GA. Sept 2017
“Sallie, thanks for great service.” – Marlene Aranci, Fort Collins, CO. Aug 2017
“I contacted Sallie today and told her the problems I was having … thanks to Sallie she saved the day again.” – Theresa Gendusa, Metairie, LA. Aug 2017
“Rick, the machine was packed beautifully, and now runs like a Swiss watch ! Thank you very much.” – Kevin Griffin, Andover Bridge Club, MA, Aug 2017
“Hi Rick, thanks for the information. Cleaning the photo interruptors has solved the problem! Thank you.”– Karen Haik, Northeast Louisiana Bridge, Aug 2017
“Hi Rick, our machine is running like magic, takes about 6.5 sec per board. Fantastic.”– George Zimmer, Temple Sinai, Delray Beach, FL, Jul 2017
“Rick, thank you. I look forward to using our like new smooth running machine. I’m glad I sent it now rather than wait until it was inoperable. (and later…) I picked it up this morning and dealt some boards for next week. It ran beautifully! Thank You. Your check is in the mail.”– Kathy Owens, Rockford IL, Jun 2017
“Rick, received the dealing machine and tried it out — works wonderfully. Thanks for your promptness and attention to detail.” – Dale Hill, Evansville IN, Jun 2017
“Sallie, the machine works better than when it was brand new!”– Marsha & Darryl, Sedona, AZ, Jul 2017
“Bill, the eagle has landed. Thanks for your superior service. And for the kudos on how clean the machine was.” – George Zimmer, Temple Sinai, Delray Beach, FL, Mar 2017
“Thanks Sallie. Machine came in yesterday in great shape. Really appreciate your speed. The check for balance in the mail today. Thanks again. Have a great happy and healthy year.”– Janice Mastenbroek, Bridge Center of Modesto, Modesto, CA, Mar 2017
“You recently did our Dealer4. You did a wonderful job, it’s working beautifully. I appreciate everything you did for us. It’s a treat to use this machine now! Thank you.” – Anita Aiello, Wymoor CC, Pompano Beach, FL, Dec 2016
“Got it. Works great. Thanks. Treasurer will get check out to you early next week.” – Larry Umphlet, North Penn DBC, North Wales, PA, Dec 2016
“I received the machine today. I used it to deal out 2 board sets. All is well!!! Better than well!! Thanks so much for helping me out on the return. I will certainly recommend you to anyone needing servicing on their machine!!”– Dr. Donna Lombardini, CEO, Great American Bridge Tour, Alcester SD, Dec 2016
“We received the machine on Monday and it is working well. Many thanks. We really appreciate your knowledge and advice.”– Larry Willis, Petoskey Bridge Club, Petoskey MI, Nov 2016
“Rick, With your recommendation, I cleaned the hidden card reader thing. The machine is now spitting out cards in 5.5 seconds! That’s the fastest time ever! Thank you!!! Thank you SO Much.”– Jean Murphy, Charlottesville VA, Jefferson Bridge Association, Oct 2016
“Thanks for your excellent service. Look forward to using your service in the future.” – Gary Peterson, Louisville Bridge Club, Kentucky, Oct 2016
“Thank you for the quick turnaround.”– Phil Reilly, Ocala DBC, Ocala FL, Sept 2016
“Thank you very much for all of your time and attention regarding our Dealer4 machine. I just wanted to let you know that the loaner machine is packed and ready to be sent back to you. It will most probably go to FedEx tomorrow. Again thank you for everything, it has been a pleasure working with you.”– Maxine Peresechensky, Temple Judea, Manhasset New York, Sept 2016
“Thanks for all your help and patience.”– Mike McCann, Lexington Bridge Club, Kentucky, Sept 2016
“Success!!!!!!!!!!!!! Thanks for all your help.” (after providing some troubleshooting help via phone and email) – Georgette King, Riviera Duplicate Bridge Club, Coral Gables FL, Sept 2016
“Rick, I greatly appreciate your expertise, service, and quick turnaround.”– Greg Frank, Village Card Club, Hot Springs Village, Arkansas, Sept 2016
“Thank you very much. I appreciate your excellent service.”– Michael Wininger, Manhasset NY, Sept 2016
“I picked up our dealing machine on Thursday. It looks brand new! Dealing lady is back at work catching up. She says the machine works like a charm. Thanks for fixing it up.” – Helen-joe Owens, Florida, July 2016
“Thanks for doing such a thorough and prompt job on my machine. It gets a lot of use, as I probably average around 500 deals per week.” – Paul Ossip, Denver CO, May 2016
“Machine arrived today… works beautifully. So nice to have my baby back!” – Jared Boulds, Tucson AZ, May 2016
“The machine arrived Friday noon & worked quite well. We made 3 sets using brand new BB PVC cards and went smoothly (using the dealing platform) without slippage. Thanks for your prompt service in this entire process.”– Tom Coyle, Florida, May 2016
“Much appreciated — Thanks again for saving me.”* – Larry Cohen, Florida, May 2016 [* provided loaner Dealer4 machine on an emergency basis while his machine was serviced]
“It just walked through the door – fast! I haven’t unpacked, am running a game, but I wanted to let you know it’s here and the box appears perfect. Thanks so very much” – Lynn Chapin, New Jersey, April 2016
“The schedule works for me, thanks for this email and for all your hard work.” – George Zimmer, Florida, March 2016